Refunds and Cancellations

The website and free tools are free

Browsing Ikaevo, using the readiness check, the plan builder, the “see where to start” tool, and the calculator, and downloading a guide all cost nothing. There is nothing to refund for using the site.

Paid work is set by your agreement

Any paid engagement is governed by a separate written agreement that sets out the scope, deliverables, price, payment schedule, and the cancellation and refund terms for that specific work. Where this page and your agreement differ, your agreement controls. The terms below are our standard approach and what you can expect before we put anything in writing.

Fixed-price projects

Project packages (Business Readiness Assessment, Strategy and Roadmap, Pilot Project, Implementation Project, and Training and Adoption Program) are quoted at a fixed price after scoping and are usually billed in milestones. If you cancel partway through, you pay for the work completed and any costs already committed up to that point, and you keep every deliverable produced so far once it is paid for. We do not charge for work not yet done. Because these are custom professional services built for your business, completed and accepted work is not refundable, but if something falls short of what we agreed, tell us and we will make it right.

Our Business Readiness Assessment promise

You walk away with a clear, ranked list of at least three real opportunities, in writing. And if the honest answer is that there's nothing worth doing yet, we'll tell you plainly instead of selling you a project you don't need. Either way, you leave with a straight answer you can act on.

This is a promise about what you receive, not about business results. If what we deliver doesn't meet it, tell us and we will put it right, as with anything else we agreed.

Monthly Support and Improvement

Monthly Support and Improvement is a recurring service billed once a month. There is no long lock-in. You can cancel at any time by telling us before your next billing date, and you will not be billed again after that. Cancelling stops future charges. It does not refund a month already started, and you keep everything delivered during the months you paid for. We will always confirm a cancellation in writing, and we do not use auto-renewal traps or make you jump through hoops to stop. If you use autopay, you can also turn it off in your client portal at any time.

How payments are handled

• Project invoices are paid by wire, bank transfer, or Zelle to our business bank account.
• Monthly plan invoices are paid through our payment processor, Stripe, by card or from your bank account. We do not see or store your full card or bank details.
• Texas sales tax is included on an invoice where the law requires it, and shown on the invoice.

How refunds are paid

When we agree a refund, a payment made through Stripe is refunded to the same card or bank account. It usually shows up within 5 to 10 business days, depending on your bank. A payment you sent by wire, bank transfer, or Zelle is refunded by bank transfer to your business account. Any card or bank costs a refund incurs are handled as set out in your agreement.

If a payment is disputed or returned

If a charge looks wrong, please talk to us first. Most problems are quick to fix, and we will refund anything charged by mistake. You always keep your rights with your bank or card issuer. While a dispute is open, we won't charge that invoice automatically again. If a bank payment fails or is returned, or a payment is reversed through a dispute, that amount shows as unpaid on the invoice again, and we'll talk with you about it under your agreement.

How to cancel or ask about a refund

Just email us at info@ikaevo.ai or reach us through the contact form. Tell us what you need and we will respond promptly, usually within one to two business days. If you are an existing client, you can also message us directly in your client portal.

Changes to this policy

We may update this page from time to time. The current version always lives here, with the date above. Changes do not alter the terms of an agreement already signed.