Customer win-back
Bring back the clients who meant to come back.
Most past clients do not leave on purpose. They just forget, and someone else reaches them first. We set up simple, well timed emails and texts that remind past clients when they are due, so more of them come back.
What you get
What we set up for you.
Due reminders
A note when a client is due for their next visit, service or order.
Lapsed clients reached
A friendly message to clients you have not seen in a while.
Your voice
You approve every message, so it sounds like you, not a mass mailing.
See who comes back
A simple count of the clients each message brings back.
Is it a fit
Who this is for.
Not sure which side you are on? Ask, and we will tell you straight.
A good fit
- Businesses with repeat clients, such as appointments, services or regular orders.
- Owners with a client list nobody is using.
Not the right fit
- Businesses without a client list, or with one-time customers only.
How it works
Priced to your scope, agreed in writing.
You get a written quote with a fixed price before any work starts. You own everything we build.
- 1
We find who is due
From your client list: who is due for a visit or order, and who you have not seen in a while.
- 2
We write the messages with you
Short and friendly, in your voice. You approve every one.
- 3
We count who comes back
A simple count of the clients each message brings back.
Keep reading
Common questions
Questions owners ask about customer win-back emails.
How much does it cost?
It is priced to your scope. After a short conversation we send a written quote with a fixed price, so you know the cost before any work starts. Any ongoing software fees are set out up front.
Will this break any email rules?
No. Messages go only to clients who have done business with you, every email has an unsubscribe link, and we follow the US rules for marketing email.
Tell us what you want fixed.
A short conversation is enough to see whether this is worth doing for your business. You get a straight answer from the person who would do the work.